POLÍTICAS DE LA TIENDA
Servicio al cliente
Shipping policy: All orders will be processed and shipped within 1-3 business days. We offer standard and express shipping domestically and internationally. Shipping costs will be calculated at the time of purchase and may vary depending on the destination and weight of the package.
Return policy: If for any reason you are not satisfied with your order, you have 14 business days to request a return. Products must be in their original packaging, unopened, and in perfect condition. The customer is responsible for the return shipping costs. Once the product is received, we will issue a refund within 3-5 business days. (applies only to products marked with Total Guarantee)
Privacy policy: We respect the privacy of our customers and do not share or sell personal information to third parties. We use personal data only to process orders and communicate with customers in case of any issues with the order.
Quality policy: We strive to offer products of the highest quality and guarantee the freshness and authenticity of our products. If you have any questions about the quality of a product, do not hesitate to contact us and we will be happy to help you.
Equivalent Exchange Policy: We value the efforts of others as our own and ensure that the energy flow is balanced in our operations with our sisters and brothers.
Payment policy: We accept payments through credit card, PayPal, and other secure online payment methods. All prices are in Euros.